NetStone services
IT support & maintenance
Support for the equipment and infrastructure your people rely on.
Service overview
IT support
NetStone provides support and maintenance arrangements for business IT infrastructure, including user equipment, servers, storage and networks. Services can be agreed independently or included within a wider managed service, with coverage and response requirements matched to your organisation.
What to expect
An agreed asset scope, coverage window, escalation process and service reporting. Response targets are defined in the service agreement.
Scope of expertise
- Desktop and laptop support
- Server, storage and data centre maintenance
- Multi-vendor network equipment support
- Incident and problem management
- Service arrangements matched to the equipment estate
Planning an engagement
To establish the scope, we discuss your current environment, the technical work required, your delivery timetable and the responsibilities of your own team and vendors. Coverage, milestones and acceptance criteria are agreed before work begins.
Discuss your requirements
Speak to NetStone about the technical expertise and delivery support your organisation needs.