NetStone services
Managed network services
Operational support that fits your infrastructure and responsibilities.
Service overview
Operational support arrangements
A successful deployment needs a workable support model. We help organisations operate their networks through remote NOC services and operational support, with responsibilities and service levels agreed around the estate.
What to expect
A support model with clear ownership, reporting arrangements and escalation paths. Coverage and service commitments are specified in the agreement.
Scope of expertise
- Remote network operations centre support
- Network monitoring
- Incident management and ITSM integration
- SLA reporting
- Operational governance and service reviews
Planning an engagement
To establish the scope, we discuss your current environment, the technical work required, your delivery timetable and the responsibilities of your own team and vendors. Coverage, milestones and acceptance criteria are agreed before work begins.
Discuss your requirements
Speak to NetStone about the technical expertise and delivery support your organisation needs.